Privacy Policy

At Zentara , operated by Zentara Lux LLP , we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.zentaraluxe.com , use our booking services, or interact with us in any capacity.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you:

  • Register on our website
  • Book a property
  • Modify or cancel a booking
  • Contact customer support

We may collect:

  • Full name
  • Email address
  • Phone number (including WhatsApp number)
  • Mailing address
  • Payment details (processed through secure third-party gateways)
  • Booking preferences and history

b) Device and Usage Data

Automatically collected data includes:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring website, if applicable

c) Communication Records

Any emails, messages via WhatsApp, or other communications you send to us will be retained for support and record-keeping purposes.

2. How We Use Your Information

We use your information to:

  • Process and confirm your bookings
  • Manage cancellations and modifications
  • Communicate with you regarding your reservation
  • Improve user experience and optimize our website
  • Respond to inquiries and provide customer support
  • Send promotional offers or newsletters (with your consent)

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties except as follows:

a) Service Providers

We may share your data with trusted third parties who assist us in operating our website, processing payments, sending communications, or providing analytics (e.g., payment gateways, email service providers).

b) Legal Compliance

We may disclose your information if required by law, regulation, or court order, or to protect our rights, property, or safety, or that of others.

c) Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified via email or prominent notice on our website of any change in ownership or use of your personal data.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These tools help us understand how users interact with our platform and improve functionality.

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of the website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL encryption for secure data transmission
  • Secure payment gateways
  • Regular system audits and updates

Despite our efforts, no method of online data transmission or storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Booking records may be retained for up to 5 years for legal and accounting purposes.
  • Marketing preferences are stored until you opt out.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent where applicable

To exercise these rights, please contact us at:
📧 support@zentaraluxe.com

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

📧 Email: support@zentaraluxe.com
📱 WhatsApp: Click here to message us

Thank you for trusting Zentara . We value your privacy and are committed to maintaining your trust through transparency and responsible data practices.

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