At Zentara Lux LLP, we aim to provide transparency and clarity when it comes to bookings and cancellations. Please review our cancellation policy carefully before making a reservation.

Refundable Cancellations (Eligible Before 15 Days of Check-In)
If you wish to cancel your booking, the request must be received at least 15 days prior to your scheduled check-in date to qualify for a refund. In such cases:

• The full payment (excluding applicable charges) will be refunded.
• Deductions may apply for payment gateway fees and currency conversion charges , as levied by banks or financial institutions.

Non-Refundable Cancellations (Made Within 15 Days of Check-In)

Any cancellation requests made less than 15 days before the check-in date will be considered non-refundable. No refunds will be issued for bookings cancelled within this period.

How to Cancel or Modify Your Booking
All cancellation and modification requests can be communicated through:

Email: booking@zentaraluxe.com
WhatsApp: Click here to send us a message on WhatsApp

Please include your booking reference number and guest name in your message for faster processing.

Kindly note that all cancellations must be confirmed in writing via email or WhatsApp to be considered valid.

We highly recommend planning your travel with flexibility in mind and advise guests to consider travel insurance for unforeseen circumstances.

Thank you for understanding. If you have any questions regarding your booking or cancellation, feel free to reach out to our support team.